Go to StarTrekOnline.com
 Log into your account or sign up for free
 Click the gear icon at the top right of the Arc Client
 Select "Activate a Product" and enter your code
 Launch the game and complete the Tutorial
 Claim the item from the Zen Store in the "Promotions" tab
 

 Redeem an Arc Code for PlayStation®4 and Xbox One:
 Navigate to https://www.arcgames.com/en/code-redemption, and follow the instructions on that page
 Link your PSN/Xbox account to an Arc account, if you haven't already.
 Log in to your PSN/Xbox account on a Playstation 4/Xbox One
 Download and install Star Trek Online
 Begin a new character and complete the tutorial
 You'll be able to find your item in the "Promotions" tab of the Zen Store
 

Redeem a PlayStation®Store Voucher:
Open a Sony Network Entertainment account on PSN (or use your existing Sony Entertainment Network account).
Select the PlayStation®Store icon on the PS4™ system home screen.
On PlayStation®Store, select 'Redeem Codes' at the bottom of the menu.
Enter the code.
Once the code has been entered correctly, select 'Continue' on the dialog box.
Select 'Continue' to complete code redemption.
Launch Star Trek Online and visit the C-Store in-game.
Rewards can be found on the tab marked “Promotions.”